Terms of service

Simples Market
Last Updated: June 3, 2026

Welcome to Simples Market. These Terms & Conditions explain the rules for using our website, placing orders, purchasing products, contacting support, and using our services.

Simples Market (“Simples Market,” “we,” “us,” or “our”) operates an online retail store accessible through our website.

By visiting our website, browsing products, creating an account, placing an order, or using our services, you agree to these Terms & Conditions. If you do not agree, please do not use our website or services.

1. Business Operations

Simples Market is an online retail business operated from Providence, Rhode Island, USA.

We offer products through a global e-commerce platform. Orders may be fulfilled through domestic facilities, international suppliers, shipping partners, and logistics providers.

Customer support, order review, and return processing are handled through our official support channels.

2. Agreement to Store Policies

By using our website or placing an order, you also agree to our related store policies, including:

Privacy Policy
Returns & Refund Policy
Shipping Policy
Any product-specific rules listed on our website

These policies are part of your agreement with Simples Market.

3. Eligibility

By using our website, you confirm that you are at least 18 years old or are using the website with permission from a parent or legal guardian.

You agree to use our website only for lawful purposes and not for fraud, abuse, unauthorized activity, or violation of these Terms.

4. Customer Responsibilities

Customers are responsible for providing accurate and complete information when placing an order.

This includes:

Full name
Correct shipping address
Apartment, unit, or suite number when applicable
Email address
Phone number
Correct product selection
Correct size, color, quantity, and options

Simples Market is not responsible for delays, failed delivery, returned packages, or lost packages caused by incorrect or incomplete customer information.

5. Accounts

If you create an account on our website, you are responsible for keeping your login information secure.

You are responsible for all activity that occurs under your account.

We may suspend, restrict, or terminate accounts that appear fraudulent, abusive, unsafe, or in violation of these Terms.

6. Product Information

We do our best to provide accurate product titles, descriptions, images, prices, measurements, colors, sizes, features, and availability.

However, minor differences may occur due to screen settings, lighting, supplier updates, measurement methods, manufacturing changes, or product variations.

Before placing an order, customers must carefully review:

Product title
Product description
Size
Color
Quantity
Measurements
Compatibility
Images
Included items
Shipping information

By placing an order, you confirm that you reviewed the product information before purchase.

7. Pricing, Payments, and Taxes

All prices are listed in the currency displayed on our website.

Full payment is required before an order is processed.

We reserve the right to cancel, reject, or correct an order if there is:

Pricing error
Product information error
Payment issue
Suspected fraud
Inventory issue
System or technical error

For international orders, customers are responsible for any customs duties, VAT, import taxes, local fees, brokerage fees, or other charges required by the destination country.

These charges are not controlled by Simples Market and are not included unless clearly stated at checkout.

8. Promotions, Discounts, and Store Credit

Discount codes, promotions, free shipping offers, and store credits may be subject to specific terms, limits, expiration dates, or exclusions.

Promotions cannot be exchanged for cash.

Store credit must be used before its expiration date if an expiration date is provided.

Simples Market reserves the right to cancel or refuse promotional use that appears fraudulent, abusive, duplicated, expired, or used against the promotion rules.

9. Shipping and Delivery

Simples Market ships products using domestic and international shipping partners.

Delivery times shown on our website are estimates only and are not guaranteed.

Orders may arrive in separate packages depending on product type, supplier location, stock availability, or shipping method.

Shipping delays may happen because of:

Carrier delays
Weather
Customs inspection
High order volume
Supplier processing time
Incorrect address
International logistics
Events outside our control

Simples Market is not responsible for delays caused by carriers, customs, weather, or incorrect customer-provided information.

10. Free Shipping Offers

When free shipping is offered, it applies only to the locations, products, and time period stated on our website or at checkout.

If a product, region, or order does not qualify for free shipping, the shipping cost will be shown at checkout when applicable.

Free shipping promotions may change, expire, or be removed at any time.

11. Incorrect Address, Refused Delivery, and Unclaimed Orders

Customers must provide accurate shipping details.

Orders may not be eligible for refund, replacement, or store credit if they are delayed, lost, returned, or undeliverable because of:

Incorrect shipping address
Missing apartment, suite, or unit number
Customer refusal of delivery
Customer failure to pick up the package
Unpaid customs fees
Carrier inability to deliver because of customer-provided information

If a package is returned to sender or lost because of customer error, Simples Market may refuse a refund or replacement.

12. Order Cancellations and Modifications

You may request to cancel or modify an order within 12–24 hours after placing it.

Cancellation or modification is only possible if the order has not already been confirmed, processed, fulfilled, or shipped.

Once an order has entered fulfillment or a tracking number has been created, it cannot be canceled. After delivery, you may request a return under our Returns & Refund Policy.

13. Returns and Refunds

Customers may request a return within 12 calendar days from the delivery date.

To qualify for a return, the item must be:

Unused
Undamaged
In original condition
In original packaging
Approved by our support team before being shipped back

Returns sent without approval will not be accepted or processed.

Approved refunds may be issued as:

Refund to the original payment method
Store credit
Replacement
Partial refund, depending on the situation

Refunds to the original payment method may take 5–10 business days to appear after approval.

14. Return Shipping

For domestic U.S. orders, Simples Market provides one free return shipping label per customer every 30 days.

After one free return within a 30-day period, the customer is responsible for return shipping costs.

International customers are responsible for all return shipping costs, tracking, insurance, customs duties, import taxes, and other return-related fees.

Simples Market does not provide prepaid return labels for international returns.

15. Non-Returnable Items

For health, hygiene, and safety reasons, some items cannot be returned once they are used, opened, worn, damaged, washed, altered, or removed from sealed packaging.

Non-returnable items include, but are not limited to:

Used underwear, lingerie, swimwear, socks, or intimate clothing
Opened or used makeup
Opened or used cosmetics
Opened skincare, haircare, or beauty products
Opened personal care or hygiene items
Used bedding, pillows, towels, or similar fabric items
Opened baby care, pet care, or health-related products
Items that have been washed, worn, altered, stained, scented, or damaged
Items missing original packaging, tags, accessories, or protective seals
Clearance, final sale, or special-order items when clearly marked as final sale

If a non-returnable item arrives damaged, defective, or incorrect, contact us within 7 calendar days of delivery with photo or video proof.

16. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect, you must contact Simples Market within 7 calendar days of delivery.

You must provide:

Order number
Email address used at checkout
Clear photos or video proof
A short explanation of the issue

If the claim is approved, Simples Market may provide a replacement, refund, store credit, partial refund, or another suitable resolution.

For approved damaged or defective item claims, a physical return may not be required.

17. Return Authorization Required

Do not send any item back without written approval from Simples Market.

All approved returns must follow the return instructions provided by our support team.

Unauthorized returns, returns sent to the wrong address, or returns sent without approval may be rejected and may not qualify for refund, store credit, or replacement.

18. Chargebacks and Payment Disputes

We encourage customers to contact Simples Market first before opening a payment dispute or chargeback.

Our goal is to review the issue and provide a fair solution whenever possible.

Abusive, false, or unauthorized disputes may affect future service eligibility.

19. Reviews and User Content

If you submit a product review, comment, photo, video, message, or other content to Simples Market, you give us permission to use, display, edit, reproduce, and share that content for store operations, customer support, advertising, marketing, and promotional purposes.

We may remove content that is offensive, false, misleading, inappropriate, abusive, or unrelated to our products or services.

20. Intellectual Property

All website content, including text, graphics, logos, images, product page layouts, designs, branding, and website materials, belongs to Simples Market or its licensors unless otherwise stated.

You may not copy, reproduce, distribute, modify, sell, or use our content without written permission.

21. Website Use

You agree not to misuse our website or services.

You may not:

Use the website for unlawful purposes
Attempt to hack, damage, or interfere with the website
Use bots, scrapers, or automated tools without permission
Submit false information
Commit fraud or abuse promotions
Copy our content without permission
Interfere with other customers’ use of the website

We may block, restrict, or terminate access if we believe these Terms are being violated.

22. Disclaimer of Warranties

Our website, services, and products are provided on an “as available” and “as is” basis.

We do not guarantee that:

The website will always be available
The website will be error-free
Product descriptions will be completely free of minor mistakes
Delivery times will always match estimates
Products will meet every personal expectation

This does not limit any rights you may have under applicable consumer protection laws.

23. Limitation of Liability

To the maximum extent allowed by law, Simples Market is not responsible for indirect, incidental, special, consequential, or punitive damages.

Our total liability for any claim related to a product or order will not exceed the amount paid for the specific product connected to the claim.

24. Indemnification

You agree to hold Simples Market harmless from claims, losses, damages, legal fees, or expenses caused by your misuse of our website, violation of these Terms, fraud, unlawful activity, or violation of another person’s rights.

25. Termination

We may suspend, restrict, or terminate your access to our website or services if we believe you violated these Terms, abused our policies, committed fraud, or created risk for Simples Market or other customers.

26. Governing Law

These Terms & Conditions are governed by the laws of the State of Rhode Island, United States.

Any dispute related to these Terms, your order, or your use of our website shall be handled under Rhode Island law, unless another law applies and cannot be waived.

27. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining sections will still remain in effect.

28. Changes to These Terms

Simples Market may update these Terms & Conditions at any time.

Any changes will become effective once posted on our website. The updated date at the top will show when the latest version was published.

29. Contact Information

For questions about these Terms & Conditions, contact us at:

Email: TECHSERVICES@SIMPLESAGENCY.COM
Phone / WhatsApp / Telegram: +1 401 441 7732
Location: Providence, Rhode Island, USA

Response time is usually 24–72 business hours.

30. Final Agreement

By using our website, placing an order, contacting support, or using our services, you confirm that you have read, understood, and agreed to these Terms & Conditions.