Privacy policy

Simples Market
Last Updated: June 3, 2026

This Privacy Policy explains how Simples Market (“Simples Market,” “we,” “us,” or “our”) collects, uses, shares, and protects customer information when you visit our website, place an order, contact us, or use any of our services.

Our store is powered by Shopify, which provides the e-commerce platform that allows us to sell products and process online orders.

By using our website or placing an order, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information needed to operate our store, process orders, provide customer support, prevent fraud, and improve the shopping experience.

The information we may collect includes:

• Name
  
• Billing address
  
• Shipping address
  
• Email address
  
• Phone number
  
• Order details
  
• Products viewed, searched, added to cart, or purchased
  
• Payment method information
  
• IP address
  
• Browser type
  
• Device information
  
• Location data based on your device, browser, or IP address
  
• Communication details when you contact us by email, phone, WhatsApp, Telegram, or other support channels
  

We do not store full credit card numbers on our own systems. Payments are processed securely through Shopify and approved third-party payment providers.

2. How We Collect Information

We collect information in the following ways:

• When you place an order
  
• When you create an account or use checkout
  
• When you contact our support team
  
• When you subscribe to marketing emails or messages
  
• When you browse our website
  
• When cookies, pixels, analytics tools, or similar technologies collect technical information
  
• When shipping, payment, fraud-prevention, or fulfillment partners provide order-related updates
  

3. How We Use Your Information

We use customer information to:

• Process and fulfill orders
  
• Confirm payment and prevent fraud
  
• Ship products to customers
  
• Provide tracking and delivery updates
  
• Process cancellations, returns, refunds, replacements, and store credit
  
• Respond to customer support requests
  
• Review damaged, defective, incorrect, delayed, or missing order claims
  
• Improve our website, products, services, and customer experience
  
• Personalize your shopping experience
  
• Send order confirmations and important service updates
  
• Send marketing emails or messages only when permitted by law or when you opt in
  
• Comply with legal, tax, accounting, security, and business requirements
  
• Protect Simples Market from fraud, abuse, chargebacks, unauthorized activity, or policy violations
  

4. Order, Shipping, and Fulfillment Partners

To process and deliver your order, we may share necessary information with trusted partners, including:

• Shopify
  
• Payment processors
  
• Fulfillment partners
  
• Product suppliers
  
• Shipping carriers
  
• Delivery companies
  
• Return-processing partners
  
• Customer support tools
  
• Fraud-prevention and security providers
  

The information shared may include your name, shipping address, phone number, email address, order details, and delivery information.

We only share information that is necessary to complete the service, process the order, provide support, or protect our business.

5. Shopify and Payment Processing

Our store is hosted by Shopify. Shopify provides the platform, checkout system, payment tools, data storage, and other services needed to operate our online store.

When you place an order, your payment information is processed by Shopify and/or approved third-party payment providers. Simples Market does not directly store your full credit card information.

Shopify and payment processors may collect and process your data according to their own privacy and security practices.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to help our website work properly and improve your shopping experience.

Cookies may be used to:

• Keep items in your cart
  
• Remember your preferences
  
• Help checkout function correctly
  
• Understand how visitors use our website
  
• Improve website performance
  
• Support analytics, advertising, and marketing tools
  
• Detect fraud or suspicious activity
  

You can disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled, including cart and checkout functions.

7. Marketing Communications

If you sign up for marketing emails, SMS, or other promotional messages, we may use your contact information to send updates, promotions, product announcements, or special offers.

You may unsubscribe from marketing emails or opt out of promotional messages at any time by using the unsubscribe option or contacting us directly.

We may still send important non-marketing messages related to your order, payment, delivery, refund, return, or account.

8. Customer Support Communications

When you contact us by email, phone, WhatsApp, Telegram, or other communication channels, we may collect and store the information you provide so we can assist you.

This may include your name, phone number, email address, order number, messages, photos, videos, and any details related to your support request.

We will never ask you to send your full credit card number through WhatsApp, Telegram, email, text message, or phone support.

9. Returns, Refunds, and Claims

If you request a return, refund, replacement, cancellation, or damaged item review, we may use your information to verify your order and process your request.

This may include:

• Order number
  
• Checkout email
  
• Shipping address
  
• Product details
  
• Delivery status
  
• Photos or videos of damaged or defective items
  
• Communication history
  
• Refund or store credit details
  

We may also share necessary information with return-processing partners, carriers, fulfillment partners, payment processors, or fraud-prevention services.

10. Legal, Safety, and Fraud Prevention

We may use or disclose customer information when necessary to:

• Comply with laws, regulations, court orders, or government requests
  
• Prevent fraud, abuse, unauthorized activity, or security threats
  
• Investigate chargebacks or payment disputes
  
• Enforce our store policies
  
• Protect our rights, customers, business, website, and services
  
• Maintain tax, accounting, and business records
  

11. International Data Transfers

Because Simples Market may work with global suppliers, carriers, fulfillment partners, and service providers, your information may be transferred to or processed in countries outside of your location.

We use reasonable safeguards to help protect your information when it is processed by trusted third-party service providers.

12. Data Retention

We keep customer information only for as long as necessary to:

• Process and fulfill orders
  
• Provide customer support
  
• Handle returns, refunds, cancellations, and replacements
  
• Maintain business, accounting, and tax records
  
• Prevent fraud and policy abuse
  
• Comply with legal requirements
  
• Resolve disputes or chargebacks
  

When information is no longer needed, we may delete, anonymize, or securely retain it as required by law or business needs.

13. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to your personal information
  
• Request correction of inaccurate information
  
• Request deletion of certain personal information
  
• Request a copy of your personal information
  
• Opt out of marketing communications
  
• Withdraw consent where applicable
  
• Ask questions about how your information is used
  

To make a privacy request, contact us using the information listed at the end of this policy.

We may need to verify your identity before completing certain privacy requests.

14. Security

We use reasonable security measures to help protect customer information from unauthorized access, misuse, loss, disclosure, or alteration.

However, no website, payment system, or internet transmission is completely secure. By using our website, you understand that we cannot guarantee absolute security.

15. Children’s Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take reasonable steps to delete it.

16. Third-Party Links

Our website may contain links to third-party websites, apps, tools, or services.

We are not responsible for the privacy practices, policies, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

17. Changes to This Privacy Policy

Simples Market may update this Privacy Policy at any time.

Any changes will become effective once posted on our website. The updated date at the top of this policy will show when the latest version was published.

18. Contact Information

For questions about this Privacy Policy or your personal information, contact us at:

Email: TECHSERVICES@SIMPLESAGENCY.COM
Phone / WhatsApp / Telegram: +1 401 441 7732
Location: Providence, Rhode Island, USA

19. Final Agreement

By using our website, placing an order, contacting support, or using our services, you confirm that you have read and understood this Privacy Policy.